Frequently Asked Questions

SharpTech Solutions serves businesses across the Southern Tier of New York and Northern Pennsylvania, with a service radius of approximately 75 miles from Endwell, NY. Our local presence means faster response times and on-site support when needed.

We specialize in serving small and medium-sized businesses across various industries. Whether you have an internal IT team or no technical staff at all, our solutions are tailored to fit your needs.

Yes, we proactively monitor your systems and networks 24/7 using advanced alerting and management tools. In addition, our Managed Detection and Response (MDR) solution is backed by a live Security Operations Center (SOC), where cybersecurity professionals actively watch over your environment in real time to quickly identify and respond to threats—day or night.

We provide layered cybersecurity protection, including endpoint detection, threat monitoring, vulnerability assessments, firewalls, and employee training. Our goal is to safeguard your business from evolving cyber threats and ensure compliance with industry regulations.

SharpTech offers cloud and hybrid solutions for storage, backups, and application hosting. Whether you prefer on-premise, cloud, or a combination of both, we’ll design a solution that’s secure, scalable, and cost-efficient.

Yes. We guide businesses through compliance frameworks such as HIPAA, PCI-DSS, and other industry standards. Our assessments and reporting ensure your IT systems align with regulatory requirements and best practices.

Absolutely. Many of our clients use our co-managed IT model, where we collaborate with your in-house staff to provide additional expertise, project support, and coverage when your team is at capacity.

Our pricing is flexible to meet your needs: Flat-rate managed services for predictable monthly billing, Time & Materials (T&M) for on-demand support, and hybrid models that combine a fixed base fee with T&M for special projects.

Simply reach out through our Contact Us page or call us directly at (607) 658-9435. We’ll schedule a free consultation to discuss your IT environment and recommend solutions tailored to your business.